About
I work at the intersection of human behaviour, communication and organisational learning.
My interest is in what happens when complex human situations have to become practical: when professionals need to understand what is happening, find a way through it, and develop the capability to handle it better next time.
This has been a recurring thread throughout my career. My background spans philosophy, health-related learning environments, translation and organisational training. Although these fields may appear quite different, they have continually brought me back to the same territory: making complex ideas and situations understandable, and turning understanding into something people can use.
At IKEA Switzerland, this led to the development of The Well-Designed Connection. What began as an operational observation about difficult customer interactions evolved into a structured approach for developing the human capability behind them. The work has since been integrated into onboarding and further developed with team leaders and specialists for coaching and broader application.
This experience has shaped how I approach professional development. I am less interested in teaching people an ideal way to behave than in finding ways to make difficult aspects of professional performance visible, understandable and developable within the reality of their work.
That is also where I feel most at home: working with organizations that are trying to bridge the gap between what they know and how people actually work, communicate and make decisions in real situations.
BEYOND THE WELL-DESIGNED CONNECTION
The Well-Designed Connection is one expression of a broader professional interest: how human capability can be understood, designed and developed in real work contexts.
My books and other publications reflect this longer-standing interest in translating ideas across disciplines and making them accessible beyond their original context.